FREIGHT TERMS
Freight is prepaid for UPS ground shipments, within the greater United States, that is $250.00 or more.
ALASKA and HAWAII do not qualify for free freight.
FREIGHT CLAIMS
Freight claims for lost or damaged freight must be filed with the carrier and clearly noted on Bills of Lading when receiving shipments. THIS IS NECESSARY FOR YOUR PROTECTION. Although the responsibility is with the carrier, please notify us immediately so that we may be of some assistance.
RETURN POLICY
Rocklin Hydraulics will gladly accept any new item purchased from Rocklin Hydraulics, and shipped from our store, provided it is in sellable condition. New returns must be returned in their original box or packaging, including all instructions and paper work, and must not be worn, deteriorated, torn or otherwise not saleable in its condition or appearance.
All returns must have a RGA number or it will be refused. Call or email us for this number.
Large items shipped by truck from the manufacturer cannot be returned unless the manufacturer fully agrees to the return. These items are treated like a special order, which are generally not able to be returned.
Freight charges and shipping are not refundable.
Items returned in new condition will be given a full refund. There will be a 25% restocking fee for all new returns. No returns after 30 days of purchase. If the item is returned and shows signs of use there will be no refund and you must pay for the return freight to get the item returned to you.
BROKEN OR WARRANTY CLAIM RETURNS
Rocklin Hydraulics will assist you to obtain warranty service for all broken items and warranty claims that are under the manufacturers warranties and policies.
Rocklin Hydraulics will not be responsible for items returned as warranty claim that are refused by the manufacturer. If you have a warranty claim contact us and we will assist you if necessary.
Rocklin Hydraulics can only issue a credit for broken or warranty claim items if the manufacturer determines the item to be a valid claim.
UNDISCLOSED SHORTAGES
In cases where you have received the proper amount of cartons from the carrier but discover errors or shortages in unpacking, notify us immediately. Claims must be made within 2 days.